I started my career with Jamesbury in September 1982 in Finance role. When Neles merged with Jamesbury in 1988 I was assigned to handle a sales role. I have served our key account customer, a leading manufacturer in the paper and pulp industry in Asia Pacific from 1992 till today almost 30 years. Due to the long term business relationship with the company, I am almost like part of their family. My contacts with them ranges from top COO to the end-user. Earning their respect and trust helped a lot to secure all those past projects even for China and Brazil. Herewith my thoughts on key characteristics of a successful customer relationship.
We interviewed sales manager Kari Rimpisalo about his long career at Neles. At the beginning of his career, Kari ran our service center in Kemi, Finland, by himself. Today, this well-rounded individual has a team of colleagues around him. What is the best thing about his job?