Metso has opened a new service center in the City of Lappeenranta, Finland. It
was officially inaugurated on October 24, 2013, in connection with a customer
seminar and in the presence of about 120 guests. The new service center further
strengthens the company's service business related to automation systems, field
devices and valves, and brings support closer to the pulp, paper and process
industry customers and energy producers in southwestern Finland.
"Our service offering is now closer to our customers than earlier, enabling us
to provide them with a faster response," says Jari Ehrling, Manager, Customer
Service, Automation, Metso.
The service center is located in the Pajarila industrial area, just a few
kilometers from the city center. The new two-floor building houses both office
and storage facilities, with altogether about 1,100 square meters. In addition
to Metso's Automation business line, also Metso Endress+Hauser, a joint venture
of Metso Automation and Endress+Hauser, has facilities in the building. Metso
Endress+Hauser is responsible for Metso and Endress+Hauser sales and service for
field automation in Finland, including valves and field devices. In total, the
new service center employs 10 automation professionals.
"Cooperation with Metso Endress+Hauser will be easy, since we share the same
building. We are able to better react to our customers' needs, and they will get
all the services under one roof," Ehrling sums up. Ossi Uronen, Area Manager in
Metso Endress+Hauser agrees with him and adds: "These new facilities are a great
inspiration for us to further develop and improve our services."
With its solutions, the Services business line helps customers improve
profitability, lower risks and optimize costs. The services portfolio includes,
for example, optimization and monitoring of processes, upkeep and maintenance
services for process automation, field device and valve service, services
related to spare parts, projects and storage, as well as services to meet the
ever-tightening environmental requirements.
The new facility brings the total number of Metso's automation service centers
to 34. By combining intelligent solutions with high-quality services, these
service centers deliver secured plant availability while optimizing total
maintenance costs for customers.
The Automation segment's process automation and flow control solutions meet the
growing needs of Metso's customer industries to improve production process
efficiency as raw materials and energy sources become scarcer and their costs
increase. Our global network of service experts delivers business solutions to
our customers that improve their productivity, lower risks and optimize costs.
Metso is a global supplier of technology and services to customers in the
process industries, including mining, construction, pulp and paper, power, and
oil and gas. Our 30,000 professionals based in over 50 countries contribute to
sustainability and deliver profitability to customers worldwide. Metso's shares
are listed on the NASDAQ OMX Helsinki Ltd.
For further information, please contact:
Jari Ehrling, Manager, Customer Service, Lappeenranta, Automation, Metso, email
jari.ehrling(at)metso.com, tel. +358 400 765 012
Ossi Uronen, Area Manager, Metso Endress+Hauser, email ossi.uronen(at)metso.com,
tel. +358 40 568 6732