Over 45 years of flow control service excellence
With over 45 years of experience and expertise, Neles’ flow control services are available through more than 40 service locations in more than 20 countries. We have more than 400 dedicated service professionals with in-depth valve application expertise at your service. Let us introduce you to our service offering.
World-class flow control services
Overall, we have 65 years of experience and expertise in valve technology. For more than 45 years, we have been developing our expert valve services know-how and solutions. We opened our first valve service center in 1975 and, ever since, we have been investing in the comprehensive knowledge of our valve service experts and advancing the development of our services solutions.
Starting from maintenance and spare parts, we have expanded our services portfolio to include more tailored solutions that meet our customers’ ever-increasing process challenges. Today, our extensive flow control services also consist of business solutions and services that ensure the reliability and availability of plants and minimize risks.
Your reliability partner
We know that reliability is at the core of every successful process plant’s operations, and that is why we are your reliability partner in valve services. With our global expertise, fine-tuned processes, and digital tools, we provide you with deep insights and information about the condition of your devices. Our valve services have led the way in the use of data to improve process reliability since the mid-90s. Together with your site-specific knowledge and experience, we make data-based decisions and define actions to deliver the best results for reliability and performance.
A concrete example how we use data to your benefit: We collect data from engineering through valve operation to maintenance and complement that with process and/or valve diagnostics. We use predictive analytics tools to identify and prioritize the valves requiring maintenance or to define the optimum spare parts inventory to meet your reliability targets.
Today, we are involved in over 100 service agreements globally. Our valve service experts do about 3,000 site visits and overhaul more than 20,000 valves every year. We also have leading expertise in plant shutdown management and carry out approximately 100 major shutdowns annually.
“Our customers’ needs have changed considerably over the past few decades. Nowadays, we often plan maintenance and service activities together with our customers, and we tailor our offering and solutions to ensure the best possible results for them,” says Sami Nousiainen, Executive Vice President of Valve services at Neles.
Services that exceed expectations
We have made it our personal business to make sure that your business runs reliably, smoothly, and safely. With our modular portfolio, we can create tailor-made valve service solutions that help our customers meet their business objectives.
This is also reflected in the results of our customer satisfaction surveys. Based on the feedback collected from our service customers, our average score in customer satisfaction was just over 9 (on a scale of 1 to 10). In addition, our safety culture was rated just under 9.
Today’s market requires customers to continuously look to improve their business efficiency. Neles service solutions have been designed to help you meet your targets by delivering safety, availability, profitability, and reliability.
Read more about #NelesJourney and services

Celebrating 65 years of flow control
After 65 years of offering equipment and services that help customers to improve their process performance and ensure the safe flow of materials, Neles is recognized as a leader in valve control solutions. As a global company, its experience with components such as valves, actuators, digital controls, and switches, has earned it a reputation as the go to source for many process industries including pulp, paper and bioproducts, chemical and petrochemical, industrial gas, mining & metals, energy and hydrocarbon, to name a few.

Valve and pump services
Reliability is at the core of every successful process plant’s operations. We are your reliable partner for flow control services.

Neles, the road ahead
Neles can pride itself on 65 years of experience in designing and manufacturing flow control solutions for various process sectors. Building on this foundation of knowledge, expertise and insights, the company is ready for the 21st century with exciting developments in renewable energies and more mature sectors such as oil and gas. One telling example is the revamped butterfly valve range that Neles recently introduced.

Consider partnering with Valmet for Resident engineer services
At Valmet, we understand the challenges you face to maintain your installed base of valves on a day-to-day basis.

Careful, data-driven planning combined with OEM expertise is the key to a successful plant turnaround
Process plants make a living by keeping their production lines up and running near-uninterruptedly, but in order to do that safely and efficiently they have to plan maintenance shutdowns, turnarounds and outages (STOs) at critical intervals. The purpose of an STO may range from performing repairs and cleaning the process to implementing major modifications and performing inspections mandated by operating license requirements.
Find out how to execute a successful shutdown
Our journey - discover the highlights of Neles history
Discover the highlights of Neles history, from past to present and beyond